Refund policy

 

- Exchanges & returns are accepted within a maximum of 14 days. During any sale, exchanges and returns are permitted within 7 days.

   - Items must be returned in the original packaging. We'll coordinate with a delivery company to pick up the item.

Returns:

   - If the error is ours (e.g., incorrect item received) or due to shipping (e.g., product is broken or faulty), we cover the shipping fee.

   - For exchanges or returns not due to our error, customers bear the shipping fee.

For Kuwait Residents:

   - Return delivery fee is 1 KD, and exchange delivery fee is 2 KD. Exchanges are not directly facilitated. Customers need to return the original product for inspection, and upon confirmation, a new order will be processed & delivered.

   - You have the option to drop off any return to our warehouse in Aswag Al Qurain which will incur no extra fees.

- Note: In cases where you received complimentary delivery in the original order by meeting the minimum order value requirements, please be aware that an additional 1 KD return fee will be deducted if the value of the original order falls below the minimum threshold after returning item(s).

Outside of Kuwait:

   - Customers are responsible for all shipping, handling, and custom fees.

   - Refunds are issued only upon receiving and inspecting the returned item. We are not responsible for any loss or damage during transit.

Refunds:

   - After receiving the item, we inspect it. If unopened and in saleable condition, a refund is processed after deducting original and return delivery fees. This is done through the original payment method if approved, taking 5 - 15 business days to reflect in your bank account. Note that the original delivery fee is non-refundable.