Kuwait Delivery in 1 - 2 days, free for orders over 35 KD | Express Delivery within 4 hours | Worldwide Shipping in 1 - 7 business days, free for GCC orders over 60 KD
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FAQ

  • What countries do you ship to?
  • How much is shipping & how long does it take?
  • Are there any additional fees upon delivery?
  • Can I track my order?
  • What payment methods do you accept?
  • Can I pay cash?
  • What suits my hair type etc. ?
  • Can I order with wholesale pricing for my shop or salon?
  • Do you sell gift vouchers?
  • Can I return or exchange an item?

Shipping & Delivery

What countries do you ship to?

We ship worldwide! We are based in Kuwait.

How much is shipping & how long does it take?

Kuwait: We offer 2 delivery options

🚗 Regular Delivery: 24 - 48 hours for 1.5 KD.

🚀 Express Delivery: 5 hours for 2 KD. (For orders between 9 am - 6 pm)

✨ Free delivery for orders over 35 KD.

For orders outside of Kuwait: You can select DHL or FedEx at checkout. ✈️

DHL takes 1- 5 business days.FedEx takes 1 - 7 business days.

💵 Shipping starts from 4 KD and depends on the shipment weight.

✨ Free Shipping for GCC orders over 60 KD.

Are there any additional fees upon delivery?

Domestic Shipping - Kuwait has no additional fees upon delivery when paid upfront.

Rest of the World- Customs and taxes is a small fee that is excluded from our shipping fee and may need to be paid from your end when you receive the shipment. This varies between each country.

Can I track my order?

For orders outside of Kuwait, a tracking link will be sent to your email once the order is shipped. 

Payment

What payment methods do you accept?

We currently accept payments through Apple Pay, Hesabe & MyFatoorah which includes KNET, Visa & Mastercards.
 

Can I pay cash?

Cash on delivery is not available for countries outside of Kuwait. If you must pay with cash contact us on WhatsApp +965 9096 7722 (Kuwait Only).

General

What suits my hair type etc. ?

Please contact us on Instagram @ShopCurls or WhatsApp us on +965 9096 7722 and we can help you select what will suit your hair.

Can I order with wholesale pricing for my shop or salon?

Of course! We are official distributors so kindly email us on info@shopcurls.com for assistance.

Do you sell gift vouchers?

Yes, we do! We offer gift cards in 5 different packages. You can find it here: Click here

Returns

Can I return or exchange an item?

Contact us within 48 hours of delivery if you want to exchange or return an unopened item. Please make sure the item goes back into the original packaging. We will arrange with a delivery company to pick up the item.

- If the reason of error is made by us (ie. you did not receive the correct item) or due to shipping (ie. the product is broken or fault), we will pay for the shipping free.

- If the reason for exchange or return is not due to an error made by us, the customer will pay for the shipping fee.

Once the item is picked up and delivered to us, we will inspect the item and if it appears that it has not been opened and is in saleable condition, we will then refund the value of the item minus the delivery fee through the original payment method if approved. It takes around 5 - 15 business days for the payment to show on your bank account.

Exchanges are only available for Kuwait residents. Refunds are available for all countries.