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FAQ
- What countries do you ship to?
- How much is shipping & how long does it take?
- Are there any additional fees upon delivery?
- Can I track my order?
- What payment methods do you accept?
- Can I pay cash?
- What suits my hair type etc. ?
- Can I order with wholesale pricing for my shop or salon?
- Do you sell gift vouchers?
- Can I return or exchange an item?
Shipping & Delivery
- What countries do you ship to?
- How much is shipping & how long does it take?
- Are there any additional fees upon delivery?
- Can I track my order?
What countries do you ship to?
We ship worldwide! We are based in Kuwait.
How much is shipping & how long does it take?
Kuwait: We offer 2 delivery options
🚗 Regular Delivery: 24 - 48 hours for 1.5 KD.
🚀 Express Delivery: 5 hours for 2 KD. (For orders between 9 am - 6 pm)
✨ Free delivery for orders over 35 KD.
For orders outside of Kuwait: You can select DHL or FedEx at checkout. ✈️
DHL takes 1- 5 business days.FedEx takes 1 - 7 business days.
💵 Shipping starts from 4 KD and depends on the shipment weight.
✨ Free Shipping for GCC orders over 60 KD.
Are there any additional fees upon delivery?
Domestic Shipping - Kuwait has no additional fees upon delivery when paid upfront.
Rest of the World- Customs and taxes is a small fee that is excluded from our shipping fee and may need to be paid from your end when you receive the shipment. This varies between each country.
Can I track my order?
For orders outside of Kuwait, a tracking link will be sent to your email once the order is shipped.
Payment
- What payment methods do you accept?
- Can I pay cash?
What payment methods do you accept?
We currently accept payments through Apple Pay, Hesabe & MyFatoorah which includes KNET, Visa & Mastercards.
Can I pay cash?
Cash on delivery is not available for countries outside of Kuwait. If you must pay with cash contact us on WhatsApp +965 9096 7722 (Kuwait Only).
General
- What suits my hair type etc. ?
- Can I order with wholesale pricing for my shop or salon?
- Do you sell gift vouchers?
What suits my hair type etc. ?
Please contact us on Instagram @ShopCurls or WhatsApp us on +965 9096 7722 and we can help you select what will suit your hair.
Can I order with wholesale pricing for my shop or salon?
Of course! We are official distributors so kindly email us on info@shopcurls.com for assistance.
Do you sell gift vouchers?
Yes, we do! We offer gift cards in 5 different packages. You can find it here: Click here
Returns
- Can I return or exchange an item?
Can I return or exchange an item?
- Exchanges & returns are accepted within a maximum of 14 days. During any sale, exchanges and returns are permitted within 7 days.
- Items must be returned in the original packaging. We'll coordinate with a delivery company to pick up the item.
Returns:
- If the error is ours (e.g., incorrect item received) or due to shipping (e.g., product is broken or faulty), we cover the shipping fee.
- For exchanges or returns not due to our error, customers bear the shipping fee.
For Kuwait Residents:
- Return delivery fee is 1 KD, and exchange delivery fee is 2 KD. Exchanges are not directly facilitated. Customers need to return the original product for inspection, and upon confirmation, a new order will be processed & delivered.
- You have the option to drop off any return to our warehouse in Aswag Al Qurain which will incur no extra fees.
- Note: In cases where you received complimentary delivery in the original order by meeting the minimum order value requirements, please be aware that an additional 1 KD return fee will be deducted if the value of the original order falls below the minimum threshold after returning item(s).
Outside of Kuwait:
- Customers are responsible for all shipping, handling, and custom fees.
- Refunds are issued only upon receiving and inspecting the returned item. We are not responsible for any loss or damage during transit.
Refunds:
- After receiving the item, we inspect it. If unopened and in saleable condition, a refund is processed after deducting original and return delivery fees. This is done through the original payment method if approved, taking 5 - 15 business days to reflect in your bank account. Note that the original delivery fee is non-refundable.